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Services / Consultant

A HubSpot consultant for every team that uses your portal

We work inside your portal, not around it. Pick your team and see the work we actually do there — the builds, the fixes, and the training that makes them stick.

22 years of hands-on CRM work Training included for every team A call, then a scoped proposal
01 — Sales

A pipeline your reps will actually update

Most sales problems in HubSpot are not reporting problems. They are stage definitions nobody agreed to, properties nobody has to fill in, and no signal when a deal quietly stops moving. We rebuild the pipeline around how your team sells, then put the alerting and routing behind it.

If the process itself is the issue, we implement a methodology — MEDDIC, MEDDPIC, BANT-V, SPIN or your own — and then train the reps on the version that lives in HubSpot.

PIPELINE — STAGE HEALTH Discovery Scoping Proposal Close no activity in 21 days — alert to owner WHAT WE CHANGE Stage rules written down, not implied Required properties before a deal can move Stalled-deal alert to the owner, weekly
LIFECYCLE — WHERE RECORDS LEAK Subscriber Lead no owner MQL handoff stalled Opportunity Customer what the reporting should show
02 — Marketing

Lists, segments and email that lands in the right inbox

We build and run the sending side — campaigns, segmentation, targeting, and the review loop that tells you whether the email worked. Underneath that, we fix what attribution depends on: lifecycle stages, and which contacts count against your marketing allowance.

If a form is not creating the right record, or a workflow is enrolling the wrong people, we fix the plumbing rather than adding another campaign on top of it.

03 — Customer service

Tickets that land with the right person, first time

Service Hub work is mostly routing and visibility: queues and filters so the right ticket reaches the right team, round-robin assignment inside working hours, an escalation path that names an owner when a first reply slips, and a separate lane for VIP or contract accounts.

Then the parts that make it usable — support seats and chat, phone and external service tools connected to the same contact record, service reporting your leads can read, and training for the people working the queue.

INBOX — ROUTED BY QUEUE ALL TICKETS new billing how-to VIP account Round robinby team, by shift Filterstopic, plan, language EscalationSLA breach → named owner SERVICE REPORTING First reply time Reopen rate Queue backlog VIP response Phone and external service tools connected to the same record.
The rest of your portal

Pick the team you are here for

The other five teams we work with, and the first thing we usually fix in each one.

04 Operations & RevOps
Duplicates, dead properties, workflows nobody owns
05 IT, admin & security
Permissions, super admins, integrations
06 Web & content
CMS, Content Hub, forms that feed the CRM
07 Commerce & finance
Quotes, invoices, payments, QuickBooks
08 Leadership
Reports that survive a board question
Operations & RevOps

Clean the portal nobody owns

Duplicates, properties nobody uses, workflows that fire on the wrong records, permissions that grew by accident. We audit and document the portal, clean it, work with Operations Hub, and can stay on as the admin — see why RevOps is a function.

1 record
Every engagement includes training for the team we built it for.
Who we work with

Everyone who runs on HubSpot

Not a niche. Any team that keeps customer data in HubSpot, on any of these systems, from any of these industries. The portal problems repeat.

StartupsSmall businessMid-marketEnterpriseFranchiseSaaS and softwareProfessional servicesEdTech and schoolsAgTechHealthcareNonprofitsAgenciesManufacturersReal estate and lendingLegalMedia
SalesMarketingCustomer serviceOperations and RevOpsIT and securityWeb and contentCommerce and financeLeadershipSalesforceMailchimpConstant ContactPardotQuickBooksNetSuiteShopifyStripeSpreadsheetsCustom systems

Not on the list? Then it is a list problem, not a fit problem.

Start with the free audit
How it starts
01
A call
Your portal, your teams, and what is actually going wrong. No deck.
02
A proposal
Most projects are scoped to your portal and goals; a few defined projects have fixed prices.
03
Build, then train
We hand over the new process with the team trained on it — and stay on if you want us to.

Not ready for a call? Start with a free portal audit, or read how consultants work and how they are priced.

Questions we get asked

Short answers. Ask us anything else on the call.

Start where it hurts most.

The free audit covers the whole portal, every team, and comes back in writing with what we would fix first.

Get in touch

Tell us what your CRM is doing wrong

Book a time directly, or send us a note and we will come back to you — usually the same day. Either way you get a real answer about your portal, not a pitch deck.

Book a meeting

Pick a time that suits you. Thirty minutes, no obligation, and we will look at your portal together.

Open the calendar
✓ Free 30-minute discovery call
✓ No obligation, no strings attached
✓ A real answer, not a pitch deck
Scheduling runs on HubSpot Meetings.

Or send an inquiry

Tell us what is going wrong and we will come back with a first read on it.

Send inquiry
Submissions land in our HubSpot CRM — the same portal we would be auditing for you. support@crmbyrsm.com