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Services / Reporting

The numbers your investors asked for

You raised, and now you have to justify it — attribution, customer acquisition cost, trending, cohort performance. Most teams have never had to produce these, and the data underneath was never structured to answer them. We review your stack, fix the model, and deliver the reports you owe your board.

Typically 2–4 weeks Scoped to your stack Every metric defined in writing
Board reporting pack rsm-report / q3-board
Metrics with a written definition
100 %
Board ready
Customer acquisition cost by channel
Marketing attribution first + last touch
Pipeline conversion by stage trended
Revenue forecast weighted
Cohort retention by signup month
Definitions for every metric written
Illustrative. Which reports you actually owe depends on who you report to — that is the first thing we establish.
What we deliver

The reports, and the model underneath them

01
Stack review
We look at every system holding revenue data — CRM, ads, billing, support — and establish which is authoritative for each number.
02
Data model rebuild
Properties, lifecycle stages, and associations restructured so the questions being asked are answerable at all.
03
Executive and board dashboards
The views your investors and leadership actually read, built once and refreshed live rather than rebuilt each quarter.
04
Customer acquisition cost
CAC by channel and segment, with the spend and conversion inputs traced back to their source systems.
05
Marketing attribution
First-touch and last-touch attribution wired into the CRM, so campaign spend connects to closed revenue.
06
Revenue forecast
A weighted forecast built on stage probabilities that reflect your actual close rates, not HubSpot defaults.
07
Cohort and retention views
Retention, expansion, and churn by cohort — the trending investors ask for and most teams cannot produce.
08
Written metric definitions
Each number carries its formula and source in writing, so nobody relitigates it in the board meeting.
Why this comes up

The reporting bar moves overnight

Before the raise, nobody asked for cohort retention. After it, you have a quarterly obligation to produce numbers your CRM was never set up to answer — and the answer is not another dashboard on top of the same broken data.

01

Numbers you have never produced

Attribution, CAC, trending, cohort retention — reasonable asks the portal was never structured to answer.

02

Two dashboards, two answers

When leadership cannot agree which is right, the problem is upstream: different reports, different definitions.

03

Reporting eats days a month

Export, reconcile by hand, rebuild the same deck — until the month it is wrong and nobody notices.

04

The stack disagrees with itself

CRM, ads, billing, and support each hold part of the answer, and nobody has reconciled them.

Clean data comes first

A dashboard built on unreliable records is a faster way to be wrong. Most engagements start with an audit, and if the data model needs work we scope that before building on top of it — priced to your stack rather than sold as a package.

Start with a portal audit →
Scoped
Priced to your stack — what you owe a board is not what you owe a lender
Honest
We say what is missing — if a metric cannot be sourced yet, you hear it before we build
Defined
Every number documented — formula and source in writing, so the figures hold up
Yours
You run it after — we hand over the pack and the method, not a dependency
How it works

Four phases, two to four weeks

Week 1
Establish the obligations
Who you report to, and exactly what they are asking for
Week 1
Review the stack
We tell you plainly which metrics your portal can answer today
Weeks 2–3
Fix the model, then build
Structural gaps closed first, dashboards built on validated data
Week 4
Document and hand over
Every metric documented, and your team walked through the pack
Nothing is built on data we have not validated first You produce next quarter's pack without calling us
Where the numbers come from

A report is only as good as the record behind it

Anyone can build a dashboard. Defending the number when an investor asks how it was calculated means knowing the records feeding it are complete, deduplicated, and attributed correctly — which is why reporting sits with the same team that cleans portals.

Start with a portal audit →
Traced
Every number sourced
We can tell you which system each figure came from.
Clean
Deduped underneath
Counts are not inflated by records nobody merged.
Defined
One definition each
The same metric means the same thing in every view.
Durable
Holds next quarter
Built to refresh, not rebuilt by hand each cycle.
Reporting engagements are usually confidential, so we do not publish client dashboards — on a call we can walk you through the structure of a board pack and what it took to make each number defensible.
Questions

Common questions

We just raised and need investor reporting. Where do we start?

With the list of what you have actually been asked for. We work backwards from that to the data required, then tell you which parts your portal can answer today and which need structural work first.

Can you fix reporting without touching our data?

Rarely, and we will say so. Bad reporting is usually a data-model problem — building a dashboard on top of it just makes the wrong number easier to find.

Do we need the audit first?

Usually yes. It tells us what is reliable before anything is built on it, and it often shortens the reporting work because we are not discovering problems mid-build.

What does it cost?

It is scoped per client rather than packaged, because reporting obligations vary enormously. Typical engagements run two to four weeks and are quoted flat-rate after the review.

Can you pull data from outside HubSpot?

Yes. Ad platforms, billing, and support systems usually hold part of the answer, and part of the work is establishing which system is authoritative for each number.

Will our team be able to run the reports afterwards?

That is the goal. Documentation and a walkthrough are part of the handover, so producing next quarter’s pack does not require calling us.

Get the reports off your desk

Tell us who you report to and what they are asking for. We will tell you what your portal can answer today, what it cannot, and what it takes to close the gap.

Free 30-minute discovery call · No strings attached
Get in touch

Tell us what your CRM is doing wrong

Book a time directly, or send us a note and we will come back to you — usually the same day. Either way you get a real answer about your portal, not a pitch deck.

Book a meeting

Pick a time that suits you. Thirty minutes, no obligation, and we will look at your portal together.

Open the calendar
Free 30-minute discovery call
No obligation, no strings attached
A real answer, not a pitch deck
Scheduling runs on HubSpot Meetings.

Or send an inquiry

Tell us what is going wrong and we will come back with a first read on it.

Send inquiry
Submissions land in our HubSpot CRM — the same portal we would be auditing for you. support@crmbyrsm.com