Terms of Service

Last updated: February 7, 2026

1. Introduction

These Terms of Service ("Terms") govern your use of the website crmbyrsm.com and any services provided by RSM Consulting LLC ("we", "us", "our"). By accessing our website or engaging our services, you agree to these Terms.

2. Services

RSM Consulting LLC provides CRM consulting services including but not limited to:

  • CRM audits and assessments
  • HubSpot implementation and configuration
  • CRM migrations
  • Workflow automation
  • Ongoing support and optimization
  • Training and adoption support

Specific deliverables, timelines, and fees are outlined in individual service agreements or statements of work.

3. Use of Our Website

You agree to use our website lawfully and not to:

  • Interfere with or disrupt the website's operation
  • Attempt unauthorized access to any part of the site
  • Use the site to transmit harmful or malicious code
  • Scrape, copy, or redistribute content without permission

4. Audit Tool (audit.crmbyrsm.com)

Our CRM audit tool requires OAuth authorization to access your HubSpot portal. By using the tool, you:

  • Authorize us to read limited portal metadata for audit purposes
  • Acknowledge that audit results are informational and not a guarantee of specific outcomes
  • Understand that we do not modify your portal data during the audit process

5. Intellectual Property

All content on crmbyrsm.com — including text, graphics, logos, and software — is the property of RSM Consulting LLC or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.

6. Consulting Engagements

For consulting services:

  • Proposals and SOWs: All work is governed by signed statements of work or proposals that outline scope, timeline, and fees.
  • Payment: Payment terms are specified in individual agreements. Late payments may incur additional fees.
  • Confidentiality: We treat all client data as confidential and will not share it with third parties without consent, except as required by law.
  • Client responsibilities: Clients are expected to provide timely access to systems, data, and personnel as needed to deliver services.

7. Limitation of Liability

To the maximum extent permitted by law:

  • Our services are provided "as is" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the fees paid for the specific service giving rise to the claim

8. Indemnification

You agree to indemnify and hold RSM Consulting LLC harmless from any claims arising from your use of our website or services, your violation of these Terms, or your violation of any third-party rights.

9. Termination

Either party may terminate a consulting engagement as specified in the applicable service agreement. We reserve the right to suspend or terminate website access for violations of these Terms.

10. Governing Law

These Terms are governed by the laws of the jurisdiction in which RSM Consulting LLC operates. Any disputes shall be resolved through good-faith negotiation before pursuing formal legal proceedings.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have questions about these Terms, contact us at:

RSM Consulting LLC
Email: info@crmbyrsm.com
Website: crmbyrsm.com